Mi TV Privacy Policy
Our Privacy Policy was updated on April 1st, 2020. From this date onwards, this Privacy Policy can provide privacy details on how we manage your personal information for Mi TV products and services.
Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Our commitment to you
This Privacy Policy explains how Xiaomi Singapore Pte. Ltd., Xiaomi Technology Netherlands B.V., and its affiliated companies within the Xiaomi Group (hereinafter refer to as “Xiaomi”, “we”, “our” or “us”) collect, use, disclose, process and protect any personal information that you give us or that we collect from you, when you use Mi TV products and services. Should we ask you to provide certain information by which you can be identified when using Mi TV products and services, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users.
The Privacy Policy is designed with you in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, while ensuring that ultimately, you have control of any personal information provided to Xiaomi.
Under this Privacy Policy, “personal information” means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information Xiaomi has access to about that individual, except as otherwise specifically provided by applicable laws in your region. We will use your personal information strictly in accordance with privacy policy.
Ultimately, what we want is the best for all our users. Should you have any concerns with our data handling practice as summarized in this Privacy Policy, please contact privacy@xiaomi.com to address your specific concerns. We will be happy to hear from you.

What information is collected and how can we use it?
What information is collected by us?
In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. If you do not provide your personal information, we may not be able to provide you with our products or services or respond to your queries.
We may collect the following types of information (which may or may not be personal information):
Information you provide to us: we may collect any and all personal information you provide to us, like Mi Account details (for system services verification only).
Device related information: we may collect information related to your device, like serial number, MAC address, Android version, and MIUI TV system-related information.
Information related to your application usage: including application basic information, such as application version, application status record (e.g. downloading, installing, updating).
Log information: information related to your use of certain functions and apps. For example, network request information, crash information, log information generated by using the services.
Non-identifiable information: We may also collect other types of information which are not directly or indirectly linked to an individual and which may not be defined as personal information according to applicable local laws. Such information may include statistical data generated when you use a specific service, such as device type, network monitoring data, connection type, application crash events, system settings (e.g. volume, image). Such information is collected in order to improve the services we provide to you.

How we use the personal information that we collect
The purpose of collecting personal information is to provide you with products and/or services, and to ensure that we comply with applicable laws, regulations and other regulatory requirements.
We may use your personal information for the following purposes:
Providing, processing, maintaining, improving and developing our goods and/or services to you, including after-sales, customer support and for services on your device or through our websites.
Handling your device, service or any general queries, such as answering customer inquiries, sending information about our events or notifications.
Internal purposes such as data analyze, research and development of statistical information related to the use of our products and services to better improve our products and services.
Storing and maintaining information about you for our business operations or for fulfilling our legal obligations.
Providing local services that do not require communication with our servers.
Other purposes with your consent.

Retention policy
Personal information will be held for as long as it is necessary to fulfill the purpose for which it was collected, or as required by applicable laws. We will cease to retain and delete or anonymize personal information once the purpose of collection is fulfilled, or after we confirm your request for erasure, or after we terminate the operation of the corresponding product or service. An exception to this is personal information that we are processing for public interest, scientific, historical research or statistical purposes. Xiaomi will continue to retain this type of information for longer than its standard retention period, where permitted based on applicable laws or your request, even if further data processing is not related to the original purpose of collection.
Xiaomi Technology Netherlands B.V. will act as the data controller and Xiaomi Singapore Pte. Ltd. will be responsible for the data processing and data storage. For the purposes described in the Privacy Policy, your information may be transferred to the data center in Singapore in accordance with applicable law.

Order of precedence
This Privacy Policy describes Mi TV products and services. In the event of inconsistency between Xiaomi Privacy Policy and this Privacy Policy, this Privacy Policy shall prevail. For the terms and conditions not stipulated in this Privacy Policy, Xiaomi Privacy Policy shall prevail.

Contact us
If you have any comments or questions about this Privacy Policy or any questions relating to Xiaomi’s collection, use or disclosure of your personal information, please contact us at the address below referencing “Privacy Policy”:

Xiaomi Communications Co, LTD
#019, 9th Floor, Building 6, 33 Xi'erqi Middle Road, Haidian District, Beijing, China, 100085

Xiaomi Singapore Pte. Ltd.
20 Cross Street, China Court #02-12
Singapore 048422
Xiaomi Technology Netherlands B.V. Room 04-106, Wework Strawinskylaan 4117 4th Floor, Atrium North Tower Amsterdam, 1017XD
Email: privacy@xiaomi.com

Thank you for taking the time to read our Privacy Policy!